Complaints and Feedback

RTO Training Consultants · RTO Training Resources Pty Ltd (ABN 17 631 073 213, ACN 631 073 213) · Last reviewed 17 July 2026

Complaints are free to make, handled by a person, and answered in writing. This process covers our services, our conduct, this website and our handling of personal information.

How to complain

Email consultants@rtotrainingresources.com.au with “Complaint” in the subject line, call 1800 266 160, or write to 2/10 Lawn Court, Craigieburn VIC 3064. Tell us what happened, when, and what outcome you seek.

What happens next

We acknowledge within two working days, investigate, and respond in writing within ten working days. If a fixed-scope deliverable is found deficient against the clauses it was scoped to address, our written rectification commitment in the Client Engagement Terms applies: rework at our cost within ten working days.

Escalation

If you are not satisfied with our response, you may escalate to the entity’s directors (marked “Complaint escalation” to the same address), and for privacy matters to the Office of the Australian Information Commissioner. Nothing in this process limits your rights under the Australian Consumer Law.

Questions about this policy: consultants@rtotrainingresources.com.au, 1800 266 160, or 2/10 Lawn Court, Craigieburn VIC 3064.