Client Engagement Terms

RTO Training Consultants · RTO Training Resources Pty Ltd (ABN 17 631 073 213, ACN 631 073 213) · Last reviewed 17 July 2026

These terms govern fixed-scope engagements sold on this site by RTO Training Resources Pty Ltd (ABN 17 631 073 213, ACN 631 073 213) trading as RTO Training Consultants. A signed scope sheet (or written acceptance of a published package) plus these terms form the whole agreement.

Fixed scope and fee

Each engagement is defined by a named package with a published fixed fee, an inclusions list and an exclusions list. Work outside the scope is not performed on credit: it is offered as a further package, or declined and routed to a service that fits (including CAQA for bespoke advisory work). Fees are exclusive of GST and of any fees payable to ASQA.

Your obligations

You provide accurate information, timely access to the documents and people the scope requires, and a documented cohort discussion where the scope includes a training and assessment strategy. Delays on your side extend the turnaround by the same number of working days.

Rectification commitment

If a deliverable inside a fixed scope is found deficient against the Outcome Standards clauses it was scoped to address, we rework it at our own cost within ten working days of written notice. This commitment covers our workmanship; it does not extend to regulatory decisions, which remain ASQA’s, or to deficiencies arising from information you did not provide.

Responsibility

The provider remains responsible for meeting its regulatory obligations on an ongoing basis. We do not act as your agent before the regulator, sign on your behalf, or communicate with ASQA as if we were you. See the Outcomes Disclaimer.

Payment

Packages up to $2,500 are invoiced on acceptance; larger packages 50% on acceptance and 50% on delivery. Monthly support blocks are invoiced monthly in advance and may be cancelled by either party on 30 days’ written notice. Invoices are payable within 14 days.

Confidentiality and IP

Both parties keep the other’s non-public information confidential. On full payment you receive a perpetual licence to use deliverables within your organisation; our methods, templates of our own making and know-how remain ours. We never reuse your organisation’s documents for another client.

Liability

Our aggregate liability for an engagement is capped at the fees paid for that engagement, except where the law does not permit such a cap. Neither party is liable for indirect or consequential loss. Australian Consumer Law guarantees are not excluded.

Questions about this policy: consultants@rtotrainingresources.com.au, 1800 266 160, or 2/10 Lawn Court, Craigieburn VIC 3064.